We're sorry that you're having trouble. There's a variety of things that could cause this kind of issue.
-- Please try clearing the cache / temporary files in your web browser. You should then close your browser -> reopen your browser -> try accessing the content again. You may need to consult your web-browser's help file for instructions on doing this. There is also a helpful website at http://www.wikihow.com/Clear-Your-Browser%27s-Cache on doing this
-- Try loading the game in a different browser (Ex. If using Internet Explorer, try Mozilla Firefox, Google Chrome, or Safari)
-- Ensure that your browser is set to allow cookies
-- Make sure that pop-up blockers and ad blockers are turned off or add the website to an allowed list
-- ”Security” add-ons may also interfere and you should refer to the developer’s help files for further information
If you complete each of these steps and are still unable to access the puzzle or are experiencing an issue with the puzzle, please submit a ticket (below) and include a screenshot of the page you are experiencing this issue on
We appreciate your patience while investigating.