Hints are NOT available to users that are opted into "Expert" mode. If you wish to use hints, your game play will not contribute to your progress toward ranks and achievements.
*Please be advised that we are aware of a bug in a couple of games which causes additional time to be added to the game play clock but no hint shown when "show hint" is selected from the correct player mode of Regular. We are working to correct the known instances of this issue.
For assistance with changing your player status away from Expert mode, please see: "How do I change from Expert to Regular status?"