How do I cancel my membership and/or request a refund?

Your membership plan can be viewed and adjusted in your account settings. 

1. Click your username and avatar in the top right corner of your screen.
2. Underneath your score and rank in the drop-down that appears, select Manage My Account.
3. Select Billing Information.
4. Underneath the My Membership Plan section, select Manage. On the Change My Membership Plan page, you can view your current plan or change to a new one. 
5. If you wish to cancel your membership, select Cancel My Membership at the bottom of the page.
6. The My Membership Plan page will appear, showing your current subscription plan. To officially cancel, select Cancel My Membership. 
7. You will receive a message confirming your cancellation and the final date that your membership ends. You will be able to use your account until that date.

You can upgrade to a paid member account again at any time. If you have a concern with your billing terms and would like to request a refund, please contact customer care. Please be advised that refunds will not be issued on monthly membership plans or beyond 30 days from the billing date on annual plans.